Refund and Cancellation Policy

Point of Legal Contract Creation

When you place an order via the website to purchase services from, or to have goods fitted by, TopFit Towbars, this constitutes an “offer”.

TopFit Towbars will send you an e-mail confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by TopFit Towbars.

In the event that TopFit Towbars does not accept your offer and/or does not issue an Order Confirmation to you, TopFit Towbars shall make a full refund of any payments made by you as part of the ordering process.

These terms are the only terms upon which TopFit Towbars will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.

TopFit Towbars retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.  We reserve the right to refuse to serve any one without further explanation.

Mobile Bookings

TopFit Towbars provides a mobile fitting service for all products sold on our website. Order of any product is classed as a Mobile Booking contract.

The fitting of a towbar to your vehicle will be subject to a visual inspection of your vehicle prior to the work starting. This is to ensure you have selected the correct part specifications for your vehicle.  If at any point during the fitting it becomes apparent that further parts, or work are required our fitters will advise you before proceeding further.  At this point you are free to request that no further work is carried out. In this situation you would only be liable for our costs incurred by us, the remaining balance would be refunded to your card used for purchase.

Cancellation of Work

You have the right to cancel your order within 14 days from the point at which we accept your order. However, where you ask us to commence with fitting of your order within this period you agree to waive the right of cancellation.

There will be no charge provided no costs have been incurred. Where costs have been incurred you will only pay for the work completed or the cost incurred. Where you cancel your order within 7 days of your installation date the parts for your installation will have already been ordered from our suppliers, as such a 20% restocking fee would be discounted from any refund.

Payment for costs incurred will be required at the time of cancellation. Deposits will be refunded only if no costs have been incurred.

If you have paid by credit card, a 2% refund charge will be applied.


A full refund shall be given up to 48 hrs before installation date unless costs have already been incurred when a refund shall be given less the cost incurred. Cancelation on the day of installation will given a partial refund less incurred costs. Wrongly ordered parts will be given a refund less incurred costs. Where we have attended the customers address and a towbar is already fitted on the vehicle, or a partial towbar is fitted making it impossible to do the installation a call out fee of £100 shall apply. Your statutory rights will not be affected.

Request a Refund

To request a refund within 14 days of your purchase follow the steps below:

  1. Go to:Contact Us
  2. Enter Refund Request in the subject
  3. In the message section include details of the order this refund request relates to.
  4. If you want a refund for a part of the order, please name the products you want a refund for.
  5. In the message section please give us extra information about the reasons for the refund request.
  6. Once you submit the form you will receive an auto response from us. That just lets you know we’ve got your request.
  7. Once we’ve had a chance to review your request we will be in touch confirming the refund has been processed.

Cancellation / Movement of Online Bookings and Purchases

Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).

You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless TopFit Towbars has, with your consent, commenced the performance of the services and incurred cost.  Bookings paid for by credit card will be subject to a 2% refund fee.

When you have paid in advance for any services from TopFit Towbars and you are not available at the scheduled appointment without making an appropriate cancellation or alternative arrangement with TopFit Towbars, TopFit Towbars shall be entitled to retain fifty percent (50%) of the relevant advance payment and TopFit Towbars shall refund to you the remaining fifty percent (50%) of such advance payment.

Customers responsibility

It shall be the customers responsibility to ensure they have ordered the correct towbar or parts for their vehicle.

If you are unsure, please contact us prior to ordering and we will be pleased to guide you through the ordering process and choosing the correct parts for your vehicle.

It is the customers responsibility to ensure their vehicle is in a fit condition to have a towbar fitted, if we attend your property and the vehicle is not fit to have a towbar fitted or the vehicle has part of a towbar fitted already and we are unable to complete the installation a call out fee of £75.00 shall apply.

If It is possible that your vehicle is on a year of change between models or has a non-factory fitted bumper, please contact us first prior to ordering to avoid disappointment or a call out fee.

Booking date and time

The booking date on our website is a preferred fitting date and not a definite fitting date, we will endeavour to honour your selected fitting date however this may not always be possible and we will contact you to arrange a mutually convenient date.

Fitting times are approximate, am is between 8am and 12am or pm is between 12am and 5pm, we will always endeavour to be as prompt as possible but sometimes this is out of our control, i.e. traffic conditions or vehicle breakdown and we will notify you as soon as possible. Unless otherwise stated your fitting time will be between 8am and 5pm.

It is the customers responsibility to notify us prior to the fitting date of any special requirements or time restraints and we will do our best to accommodate where possible.

Parking sensors

If your car is fitted with parking sensors we do don’t generally recommend the fitting of a fixed towbar, the only way to guarantee that your cars reverse sensors will not be affected is to have a detachable neck towbar fitted.

If you decide to have a fixed towbar fitted at your own discretion. Topfit towbars will not be held responsible if your reverse sensors pick up the towbar. It may be possible to up grade the neck to a detachable at an extra cost.

AL-KO towballs

Some caravans are fitted with AL-KO stabilisers or winterhoff stabilisers which require the use of an extended neck towball or AL-KO towbar to give the correct clearance, they will also require the paint to be removed before use. It is the customers responsibility to inform us beforehand if they have a stabiliser fitted to the caravan.


We offer a 12 month guarantee on installations, any problems will be delt with by us within this period subject to correct usage of goods. Towbars are guaranteed by the manufacturer, any problems with a towbar will be handed over to the manufacturer to be delt with under their own guarantee policy.

Complaints procedure

If you believe your towbar installation is faulty or unsatisfactory, please contact us in the first instance and we will be happy to attend the original installation location and replace any faulty parts or rectify as necessary within the guarantee period. If the fault or problem are due to a external reason (e.g.; towing over weight, fault with vehicle or towed item) with then a call out fee of £50 shall apply. Topfit towbars shall not be responsible for any third-party expenses incurred unless agreed upon by ourselves beforehand and shall not exceed a reasonable amount inline with the amount it would cost us.

It is the customers responsibility to ensure that their installation is in good working order prior to
using and that any fault or problem is reported to Topfit towbars at the earliest convenience so that
we are given a reasonable period to rectify any problems Topfit towbars shall not be responsible for any other costs incurred by the customer while we rectify any problems with your towbar, such as changed holiday bookings. Topfit towbars will require your original invoice as proof of purchase prior to any rectification.